FAQs

Payment Information

What methods of payment can I use?

Gorski accepts the following:

  • Credit Cards: Visa, MasterCard, American Express and PayPal.  
How do you secure online payments?
Gorski uses the industry standard SSL encryption protocol that protects personal information when shopping online.  If you suspect any fraudulent activity on your credit card, please notify your financial institution.

Order Inquiries

What type of shipping methods are available?

Gorski offers the following shipping methods:

  • Free Standard Shipping: Delivery time between 1 and 5 business days.  Complimentary shipping to Canada and the United States.
  • Express Shipping: Delivery time between 1 and 3 business days for orders shipping to Canada and the Unites States.  A $50.00 fee will be applied to your order.
*International shipping is currently not available at this time.
*Special order requests may take longer to process.
How do I track my order?

You can track your order by clicking the number in your shipping confirmation email or by logging in to your account.  Once your order has been processed you will receive a confirmation that your order has been shipped.  

Can I return or exchange my purchase if I don't like it?

Yes.  For information, see our Return & Exchange policy

How do I place a Pre-Order?

You can pre-order a selection of items before they are available.  All articles of this kind are clearly marked on the product page with "Pre-Order".  You can buy these items and get them delivered to your preferred address as soon as they are available.  Kindly note that, as with all purchases, the payment is made during the order confirmation.  You will receive an e-mail confirmation once your package has been shipped.

Caring For Your Luxury Outerwear

How do I care for my luxury outerwear?

Your fur and luxury outerwear garment is an investment and should be cared for accordingly. We recommend that a specialist inspects and cleans your garment at least once a year. We caution you to avoid dry-cleaning or the use of commercial cleaners. Wear a light scarf around your neck underneath your fur to protect from makeup and skin oils. Gorski works with a team of specialists who preform inspections and professional fur care in a state-of-the-art high security vault, so you can rest assured that your luxury fashion is in trusted hands. The garments do not need to be purchased from Gorski. Find out more at www.CleanMyCoat.com

Where can I store my fur?

For short-term storage, we recommend keeping your luxury garments on a broad-shoulder hanger in your closet, without the garment bag—the fur needs to breathe. Never store in cedar (it will dry out your fur)! For long-term storage, we recommend seeking professional storage in a climate-controlled vault. Gorski works with a team of specialists who preform inspections and professional fur care in a state-of-the-art, climate controlled, high security vault. The garments stored at the facility can be from any luxury brand. You can rest assured that your luxury fashion is in trusted hands. Find out more at www.CleanMyCoat.com

Where should I monogram or alter my luxury outerwear?

For short-term storage, we recommend keeping your luxury garments on a broad-shoulder hanger in your closet, without the garment bag—the fur needs to breathe. Never store in cedar (it will dry out your fur)! For long-term storage, we recommend seeking professional storage in a climate-controlled vault. Gorski works with a team of specialists who have the skills to transform your existing luxury garment into your modern vision. They also offer monogramming and alterations - the only limit is your imagination! You can rest assured that your luxury fashion is in trusted hands in a state-of-the-art, climate controlled, high security vault. Find out more at www.CleanMyCoat.com

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